Date Presented 03/28/20

This study examines whether participation in a voluntary process consultation workgroup influences therapy outcomes. Therapist engagement and internal customer-service scores improved following the workgroup intervention. Employee-driven workgroups may be an effective means of increasing hospital quality and improving therapist engagement. This is particularly important as healthcare transitions toward value-based purchasing programs.

Primary Author and Speaker: Rachel Spaide

Contributing Authors: Anne Fleischer, Casey Humphrey

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