Date Presented 03/28/20
This study examines whether participation in a voluntary process consultation workgroup influences therapy outcomes. Therapist engagement and internal customer-service scores improved following the workgroup intervention. Employee-driven workgroups may be an effective means of increasing hospital quality and improving therapist engagement. This is particularly important as healthcare transitions toward value-based purchasing programs.
Primary Author and Speaker: Rachel Spaide
Contributing Authors: Anne Fleischer, Casey Humphrey