Date Presented 03/26/20
This research examined workplace factors that influence the delivery of OT services. Change, challenges, productivity, performance expectations, absenteeism, stress, quality, and service delivery were examined. The purpose of this research was to determine if and how the identified work-related factors help or hinder the optimal delivery of OT services. Managers could foster discussions about these factors with OT practitioners to enhance service delivery and quality.
Primary Author and Speaker: Robert Mullaney